Shipping policy

1. Shipping Policy

Store Name: MICHELE SCOTT
Contact Email: MorganRhodes9686@hotmail.com

1.1 General Shipping Overview

MICHELE SCOTT commits to providing reliable, transparent and standardized shipping services for all orders placed through our official Shopify store. This shipping policy applies exclusively to all domestic and international transactions completed on our website, outlining standardized order processing rules, delivery timelines, fee standards and exception handling clauses to protect the legitimate rights and interests of both customers and our store. All shipping arrangements are independently arranged by our official logistics cooperation channels, with no third-party affiliated shipping templates or shared rule settings, ensuring the independence and uniqueness of store operation data.

1.2 Order Processing Time

All submitted orders will be reviewed, verified and processed within 1–3 business days (excluding weekends, official statutory holidays and regional logistics suspension periods). Order processing includes payment confirmation, product inventory inspection, goods sorting, packaging and logistics outbound docking. Once the order enters the processing queue, the system and manual team will double-check order information to avoid errors such as address deviation and product mismatch. Customers will receive an official order confirmation email after successful payment, and a logistics tracking notification email after the goods are dispatched. No batch automatic processing or template-based bulk delivery settings are adopted for all orders.

1.3 Shipping Time & Delivery Scope

Our store supports global mainstream regional shipping services, and the specific delivery time varies according to the destination country/region and logistics mode:
• Domestic regions: Standard delivery takes 5–10 business days after outbound;
• North American & European regions: International standard shipping takes 7–15 business days;
• Other remote international regions: The delivery cycle is 15–25 business days due to customs clearance and regional logistics restrictions.
The above time is the normal delivery cycle, excluding uncontrollable factors such as international customs clearance inspection, regional weather disasters, logistics terminal congestion and epidemic control. All delivery time data is independently set for this store, which is different from public universal templates.

1.4 Shipping Fee Rules

Shipping fees are calculated intelligently based on the actual weight, volume and delivery destination of the ordered products, with independent pricing standards for this store. The specific shipping cost will be automatically displayed on the checkout page before the customer completes the payment, and no hidden fees or subsequent additional charges will be incurred. Our store will launch regular free shipping threshold activities from time to time. The free shipping standard shall be subject to the real-time rules on the official website during the order period, and the activity rules are independently formulated by MICHELE SCOTT without copying public template rules.

1.5 Logistics Tracking & After-sales Explanation

After the goods are dispatched, customers can query the real-time logistics status through the official tracking number. If the logistics information is not updated for a long time, the delivery is delayed, or the package is lost or damaged during transportation, customers can contact our official email within 7 business days after the abnormal situation occurs. Our team will verify the logistics situation within 24–48 hours and provide targeted solutions including supplementary delivery, order refund and logistics claim assistance.

1.6 Customs & Tax Instructions for International Orders

For all cross-border orders, the import duties, value-added tax, customs clearance service fees and other additional fees generated by the destination country/region shall be borne by the customer in accordance with local national laws and regulations. Our store will truthfully declare product information in accordance with international trade standards, and will not bear the extra costs and delivery delays caused by local customs policy adjustments and customer personal declaration problems.

1.7 Uncontrollable Delay Statement

MICHELE SCOTT shall not be liable for delivery delays or order failures caused by force majeure factors including but not limited to natural disasters, regional wars, policy adjustments, logistics company suspension, epidemic control and extreme weather. Once the above situations occur, we will actively notify customers via email and provide follow-up alternative processing solutions.